Shipping policy

3.1  All prices are displayed in pounds sterling (£) and include VAT where applicable. The price shown at the time of your order is the price you will pay.

3.2  Standard delivery is free of charge. Where an optional premium delivery service (such as room-of-choice delivery) may be offered, if offered the applicable fee will be clearly shown at checkout.

3.3  We only accept orders for delivery within the United Kingdom. We do not deliver to addresses outside the UK.

4.1  To fulfil your order we require your delivery address and contact details. These will be shared with our delivery partners solely for the purpose of completing delivery. We handle your data in accordance with our Privacy Policy and UK GDPR.

4.2  We will dispatch your order within the timeframe displayed on the product page at the time of purchase.

4.3  We are not liable for delivery delays caused by events outside our reasonable control. We will notify you promptly of any significant delay. If the delay is substantial, you may cancel the contract and receive a full refund.

4.4  Risk in the products passes to you upon delivery to your specified address.

4.5  If no one is available to accept delivery, the carrier will leave a card with instructions on rescheduling or collecting from a local depot.

4.6  If delivery fails repeatedly due to your unavailability and you do not rearrange, we may charge for additional delivery attempts or storage costs. If we are unable to reach you after reasonable efforts, we reserve the right to cancel the order.

4.7  Please inspect your order promptly upon delivery and report any visible damage or missing items to us as soon as possible. Your statutory rights are not affected by any delay in reporting.

4.8  Please ensure your delivery address is a personal residential address. We are unable to accept orders to our physical store locations.

4.9  Room-of-Choice Delivery is available as an optional paid service, where applicable. This includes delivery to your preferred room and, where offered, removal of your old mattress. This fee is non-refundable in the event of a product return.